{"id":179326,"date":"2018-03-21T10:18:00","date_gmt":"2018-03-21T15:18:00","guid":{"rendered":"https:\/\/www.ntegrait.com\/problems-with-two-factor-authentication-in-office-365\/"},"modified":"2018-03-21T10:18:00","modified_gmt":"2018-03-21T15:18:00","slug":"problems-with-two-factor-authentication-in-office-365","status":"publish","type":"post","link":"https:\/\/ntegrait.com\/problems-with-two-factor-authentication-in-office-365\/","title":{"rendered":"Problems with Two-Factor Authentication in Office 365?"},"content":{"rendered":"<p>We noticed that some people are having problems using Microsoft Office 365 with two-factor authentication (2FA) (also known as multi-factor authentication).<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-20820\" src=\"https:\/\/ntegrait.com\/wp-content\/uploads\/2018\/03\/ThinkstockPhotos-611991592.jpg\" alt=\"Office 365 Two Factor Authentication\" width=\"509\" height=\"339\" \/><\/p>\n<p>\u00a0<\/p>\n<p><strong>We have a few tips for you here.<\/strong><\/p>\n<p>First: It\u2019s important to know that when your admin sets up 2FA for your Office 365 users, they must enable Modern Authentication (MA) for Exchange Online if users are accessing Exchange using Outlook 2016. (The versions of Microsoft Outlook before 2013 don\u2019t support Modern Authentication.)\u00a0 For details on how to enable MA for Exchange Online tenants, see <a href=\"https:\/\/support.office.com\/en-us\/article\/Enable-or-disable-modern-authentication-in-Exchange-Online-58018196-f918-49cd-8238-56f57f38d662\">Enable Modern Authentication in Exchange Online.<\/a><\/p>\n<p>Second: You shouldn\u2019t have any problem using 2FA with Microsoft\u2019s mobile Office apps, Outlook Groups, Office 2016 desktop apps, and\u00a0OneDrive for Business in Windows 10. However, other applications may be incompatible, so make sure you test all the apps in your organization before enabling 2FA.<\/p>\n<h2>How to Connect to Office 365 Security &amp; Compliance Center PowerShell Using 2FA.<\/h2>\n<p>If you set up 2FA for tenant administrator accounts, they can\u2019t sign in to Office 365 using <a href=\"https:\/\/technet.microsoft.com\/en-us\/scriptcenter\/dd742419\">PowerShell.<\/a> Instead, you must set up a specialized account for administrators. To do this, you must install the Exchange Online Remote PowerShell Module and use the\u00a0<strong>Connect-IPPSSession<\/strong>\u00a0cmdlet to connect to Security &amp; Compliance Center PowerShell.<\/p>\n<p>Important note from Microsoft: You can\u2019t use the Exchange Online Remote PowerShell Module to connect to Exchange Online PowerShell and Security &amp; Compliance Center PowerShell in the same session (window). You need to use separate sessions of the Exchange Online Remote PowerShell Module.<\/p>\n<p>This is what Microsoft recommends you do:<\/p>\n<ol>\n<li>Open the Exchange admin center (EAC) for your Exchange Online. See <a href=\"https:\/\/technet.microsoft.com\/en-us\/library\/jj200743(v=exchg.160).aspx\">Exchange admin center in Exchange Online<\/a>.<\/li>\n<li>In the EAC, go to\u00a0<strong>Hybrid<\/strong>&gt;\u00a0<strong>Setup<\/strong>\u00a0and click the appropriate\u00a0<strong>Configure<\/strong>\u00a0button to download the Exchange Online Remote PowerShell Module for multi-factor authentication.<\/li>\n<li>In the\u00a0Application Install window that opens, click\u00a0<strong>Install<\/strong>.<\/li>\n<\/ol>\n<p>Windows Remote Management (WinRM) on your computer should allow authentication by default. If basic authentication is disabled, you\u2019ll get an error message. Now you should be able to sign into the Security &amp; Compliance Center PowerShell by using 2FA.<\/p>\n<p>After you sign in, the Security &amp; Compliance Center cmdlets will be imported into your Exchange Online Remote PowerShell Module session and tracked by a progress bar. If you don\u2019t receive any errors, you\u2019ve done this successfully.<\/p>\n<p>If not, and you receive errors, check the following requirements:<\/p>\n<ul>\n<li>Limit your open remote PowerShell connections to three. This prevents denial-of-service (DoS) attacks.<\/li>\n<li>Make sure the account you connect to the Security &amp; Compliance Center is enabled for remote PowerShell. For more information, see\u00a0<a href=\"https:\/\/technet.microsoft.com\/en-us\/library\/jj984292(v=exchg.160).aspx\">Enable or disable access to Exchange Online PowerShell<\/a>.<\/li>\n<li>The TCP port 80 traffic must be open between your local computer and Office 365. It may not be if your organization has a restrictive Internet access policy.<\/li>\n<\/ul>\n<h2>How to Enable 2FA in the Office 365 Admin Portal<\/h2>\n<p>Two-factor authentication (multi-factor authentication) can be enabled for individual users or in bulk. Before continuing, be sure to install <a href=\"https:\/\/support.office.com\/en-us\/article\/Use-Microsoft-Authenticator-with-Office-365-1412611f-ad8d-43ab-807c-7965e5155411\">Microsoft Authenticator<\/a> on your user\u2019s mobile devices, (not Authenticator, a similar app from Microsoft but without support for push notifications).\u00a0 Here\u2019s what Microsoft says to do to enable 2FA one user at a time:<\/p>\n<ul>\n<li>Log in to the <a href=\"https:\/\/portal.office.com\/AdminPortal\/Home#\/homepage\">Office 365 admin portal\u00a0<\/a>using an administrator account.<\/li>\n<li>In the menu on the left of the portal, expand\u00a0Users and\u00a0<strong>Active users<\/strong>.<\/li>\n<li>In the list of users, click the user for which you want to enable 2FA. Note that only licensed users can use 2FA.<\/li>\n<li>In the user\u2019s pane, click\u00a0Manage multi-factor authentication under\u00a0<em>More settings<\/em>.<\/li>\n<li>On the\u00a0multi-factor authentication screen, select the user account to enable, and then click\u00a0<strong>Enable<\/strong>\u00a0under\u00a0<em>quick steps<\/em>\u00a0on the right.<\/li>\n<li>In the\u00a0About enabling multi-factor auth dialog box, click\u00a0<strong>enable multi-factor auth<\/strong>.<\/li>\n<\/ul>\n<p>The MULTI-FACTOR AUTH STATUS should change to Enabled. Close the browser window and sign out of the admin portal. <strong>\u00a0<\/strong><\/p>\n<h2>How to Enroll an Account for 2FA<\/h2>\n<p>Once the feature is enabled, the user must now enroll for 2FA, and sign into Office 365 with their username and password, and then click\u00a0<em>Set it up now<\/em>\u00a0on the sign in screen and follow Microsoft\u2019s instructions below:<\/p>\n<ul>\n<li>On the\u00a0<em>Additional security verification<\/em> screen, select <strong>Mobile app<\/strong><\/li>\n<li>Select\u00a0<strong>Receive notifications for verification<\/strong><\/li>\n<li>Click\u00a0<strong>Set up<\/strong><\/li>\n<li>Open the Microsoft Authenticator app on your phone and click\u00a0<strong>Scan Barcode<\/strong>.<\/li>\n<li>Use the camera on your phone to scan the barcode in the\u00a0<em>Configure mobile app<\/em> You\u2019ll then need to wait a couple of seconds while the app activates the new account.<\/li>\n<li>Click\u00a0Finished in the browser window.<\/li>\n<li>Back on the\u00a0Additional security verification screen, click\u00a0<strong>Contact me<\/strong>.<\/li>\n<\/ul>\n<p>The user will receive a notification on their phone. They should open it, and they\u2019ll be taken to the Microsoft Authenticator app.<\/p>\n<ul>\n<li>Click\u00a0Verify to complete the sign-in process.<\/li>\n<li>Click\u00a0Close in the Microsoft Authentication app.<\/li>\n<li>In the browser window, they must enter a number to receive verification codes in case they lose access to the Microsoft Authenticator app and click\u00a0<strong>Next<\/strong>.<\/li>\n<\/ul>\n<p>Web-based and mobile apps can use Microsoft Authenticator app verifications for 2FA logins, but Office desktop apps require an app password.<\/p>\n<p><strong>This final step provides the user with an app password for these apps.<\/strong><\/p>\n<ul>\n<li>They should copy the app password by clicking the\u00a0copy icon to the right of the password and paste it somewhere safe. Click\u00a0<strong>Finished<\/strong>.<\/li>\n<li>They\u2019ll be prompted to sign in again, this time by verifying the login using the Microsoft Authenticator app.<\/li>\n<\/ul>\n<p><strong>Important note from Microsoft:<\/strong> <em><strong>\u00a0<\/strong><\/em><em>If you want to use only Multi-Factor Authentication for Office 365, don\u2019t create a Multi-Factor Authentication provider in the Azure Management Portal and link it to a directory. Doing so will take you from Multi-Factor Authentication for Office 365 to the paid version of Multi-Factor Authentication.<\/em><\/p>\n<p>We hope this helps. It can be complicated to implement the proper settings for two-factor authentication in Microsoft Office 365.\u00a0 If you have any problems doing this, feel free to contact our Microsoft Experts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We noticed that some people are having problems using Microsoft Office 365 with two-factor authentication (2FA) (also known as multi-factor authentication). \u00a0 We have a few tips for you here. First: It\u2019s important to know that when your admin sets up 2FA for your Office 365 users, they must enable Modern Authentication (MA) for Exchange&hellip;<\/p>\n","protected":false},"author":5,"featured_media":158581,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-179326","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Problems with Two-Factor Authentication in Office 365? - IT Services in Virginia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ntegrait.com\/problems-with-two-factor-authentication-in-office-365\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problems with Two-Factor Authentication in Office 365? - IT Services in Virginia\" \/>\n<meta property=\"og:description\" content=\"We noticed that some people are having problems using Microsoft Office 365 with two-factor authentication (2FA) (also known as multi-factor authentication). \u00a0 We have a few tips for you here. 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