{"id":179508,"date":"2018-12-24T11:04:00","date_gmt":"2018-12-24T16:04:00","guid":{"rendered":"https:\/\/www.ntegrait.com\/what-is-the-difference-between-managed-services-and-break-fix-it-services\/"},"modified":"2018-12-24T11:04:00","modified_gmt":"2018-12-24T16:04:00","slug":"what-is-the-difference-between-managed-services-and-break-fix-it-services","status":"publish","type":"post","link":"https:\/\/ntegrait.com\/what-is-the-difference-between-managed-services-and-break-fix-it-services\/","title":{"rendered":"What Is the Difference Between Managed Services and Break\/Fix IT Services?"},"content":{"rendered":"

\"Break<\/p>\n

Computer systems have a way of breaking at the worst possible time: in the middle of your business\u2019s rush season, right before a long weekend or when your regular IT technicians are on vacation. When this happens, many organizations call a repair service, looking for an estimate on getting back to work as quickly as possible. While this can be an acceptable solution in the short-term, it can become quite expensive regarding lost productivity and direct costs over a more extended period. When you\u2019re not able to plan ahead for the costs associated with a problem, you may find that your IT budgets are short when you get ready to implement the \u201cnext big thing\u201d for your business users. Reduce the overall risk to your business and protect your ongoing profitability by implementing a managed IT services model.<\/p>\n

What Are Break\/Fix IT Services?<\/h2>\n

At their most basic, break\/fit IT services are precisely that \u2014 when something breaks, you call someone to fix the problem. While this is a highly simplistic explanation, it represents a more reactive approach to technical problem resolution. Instead of actively looking for ways to partner with organizations to enhance their security, shore up problems and enhance usability, companies who specialize in break\/fix solutions are waiting to hear about a problem before they jump into action. When that happens, technicians work with your business remotely or come onsite to diagnose the problem, ultimately charging your business an expansive hourly rate for the resolution. You pay only for services that you\u2019re using when you need to use them. While there are no monthly or ongoing fees, it can be complicated to predict when you\u2019re going to have a problem or the extent of the costs required to fix the issues.<\/p>\n

If the technician you work with doesn\u2019t have experience with your particular platforms, they may spend a fair bit of time getting up to speed and researching the issue and resolution. If the problem isn\u2019t fixed the first time, you\u2019ll be charged each time technicians spend time working with your business. It\u2019s difficult if not impossible to predict long-term support costs with this model and since technicians are paid by the hour, there isn\u2019t a compelling case for them to quickly come to a resolution that gets your teams back online.<\/p>\n

How Are IT Managed Services Different from Break\/Fix?<\/h2>\n

With an IT managed services model, you\u2019re paying a consistent monthly rate to ensure that your business infrastructure remains secure, scalable and accessible. An IT managed services contract often includes guaranteed uptime and specific expectations around how quickly questions are answered or solutions provided. This means that your IT department is able to accurately project costs over time while still maintaining a high-performance, complex environment. This type of model allows your technology team to offload many of the day-to-day tasks associated with infrastructure management, such as:<\/p>\n