{"id":179637,"date":"2019-10-15T06:23:00","date_gmt":"2019-10-15T11:23:00","guid":{"rendered":"https:\/\/www.ntegrait.com\/celebrating-get-to-know-your-customer-day-on-october-17\/"},"modified":"2019-10-15T06:23:00","modified_gmt":"2019-10-15T11:23:00","slug":"celebrating-get-to-know-your-customer-day-on-october-17","status":"publish","type":"post","link":"https:\/\/ntegrait.com\/celebrating-get-to-know-your-customer-day-on-october-17\/","title":{"rendered":"Celebrating \u201cGet To Know Your Customer Day\u201d On October 17"},"content":{"rendered":"<p><strong>October 17 is Get To Know Your Customer Day! Knowing our clients is foundational to everything we do \u2013 do you know why?<\/strong><\/p>\n<p><center><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/PbCClKBEUyI\" width=\"550\" height=\"355\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/center>You may have heard that industry-leading, award-winning, unbeatable IT services come down to one specific thing.<\/p>\n<p>Maybe it\u2019s offering the latest, greatest, fanciest, tech gimmicks (which also tend to be the most expensive). Maybe it\u2019s the lowest possible monthly price (coming, of course, with a long list of addendums, conditions, nickel-and-dime fees, etc.)<\/p>\n<p>But what really matters in IT? People, of course.<\/p>\n<h3>Why Is It Important To Know The Customer?<\/h3>\n<p><strong>Understand What They Need.<\/strong><\/p>\n<p>It sounds simple, right? Knowing what the client actually wants out of their IT should be the first step to delivering those services, but often, the opposite is true.<\/p>\n<p>It can be easy to think that whatever services being offered are everything that a client could need. But the truth is that often a given client is really interested in one specific service or solution \u2013 an answer to their problem that got them looking for a new IT support provider in the first place.<\/p>\n<p>It seems obvious, but it\u2019s crucially important to good service: once you know what\u2019s needed, you can ensure it\u2019s provided.<\/p>\n<p><strong>Understand How They Communicate.<\/strong><\/p>\n<p>We\u2019re very careful about the technical jargon that technicians and engineers are prone to use when talking shop. While it\u2019s acceptable around coworkers, that kind of high-level, incomprehensible language won\u2019t be very helpful to the client during a support call.<\/p>\n<p>Also, we make sure not to forget to take into account the medium in which our clients prefer to get in touch. More and more these days, when someone has to get in touch, they do so via text or email instead of over the phone.<\/p>\n<p><strong>Understand Their Goals.<\/strong><\/p>\n<p>Lastly, for long-term success in service, we need to know where the client is headed \u2013 or, at least, where they\u2019re trying to get to.<\/p>\n<p>After all, no business can get stagnant. It\u2019s vital that they continue to grow and improve, and their IT environment is a big part of that.<\/p>\n<p>In our preliminary discussions with the client, we want to be sure to find out what they\u2019re plans are for the next year, five years, and so on, and what role their technology could play in that plan.<\/p>\n<p>Bottom line: the user experience is the single measurement for the quality of any given solution or service, and that includes IT services. That\u2019s why Get To Know Your Customer Day is such special day!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>October 17 is Get To Know Your Customer Day! Knowing our clients is foundational to everything we do \u2013 do you know why? \ufeffYou may have heard that industry-leading, award-winning, unbeatable IT services come down to one specific thing. Maybe it\u2019s offering the latest, greatest, fanciest, tech gimmicks (which also tend to be the most&hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[68],"class_list":["post-179637","post","type-post","status-publish","format-standard","hentry","category-blog","tag-holidays"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Celebrating \u201cGet To Know Your Customer Day\u201d On October 17 - IT Services in Virginia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ntegrait.com\/celebrating-get-to-know-your-customer-day-on-october-17\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Celebrating \u201cGet To Know Your Customer Day\u201d On October 17 - IT Services in Virginia\" \/>\n<meta property=\"og:description\" content=\"October 17 is Get To Know Your Customer Day! 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