Ntegra IT, a rapidly growing IT company providing a wide range of computer support, network services and IT Consulting in the Greater Hampton Roads area, is looking to add an Operations Support Specialist to our growing team. As a leading IT support company, our team of IT experts take corporate social responsibility seriously – and we do whatever it takes to make a long-lasting impact on our community, environment, and our clients’ businesses.

Job Description:

As an Operations Support specialist, you are expected to deliver fast, high-quality IT support to clients of Ntegra IT. This is a full time position offering competitive benefits. Training in our ticketing system and customer management platform will be provided. Potential candidates must have required certifications listed under Education/Certifications and meet the specifics under Requirements to be considered.

Responsibilities:

• Resolving support tickets in a fast and professional manner
• Understanding clients’ needs and applying appropriate solutions
• Utilizing online resources and industry best practices to solve problems
• Leading customers through software, hardware and network repairs via phone, email or chat
• Monitoring support tickets and communicating the status of support tickets to clients
• Identifying and escalating issues to higher level support
• Updating knowledge-based wiki with changes, instructions and documented efforts
• Traveling local within Hampton Roads and working onsite with clients’ computers and networks
• Working computer setups, server deployments and various projects as directed

Education/Certifications:

• Some college preferred
• A+ Certification required
• Net + Certification required 

Requirements:

• Must exercise a high standard of customer care
• Should be self-motivated, goal oriented and quality driven
• Must be comfortable working independently and as a team with little to no supervision
• Have excellent written and spoken communication skills
• Be flexible with schedule to work after hours and weekends
• Have positive attitude; be a fast learner and problem solver with incredible attention to detail
• Be able to organize and manage multiple priorities and projects
• Successfully pass a background check and drug screening
• Must have valid Virginia Driver’s License, good driving record and must be insurable
• Be able to distinguish colors.
• Be able to lift up to 40lbs, be comfortable with heights and be able to climb a ladder.
• Knowledge of ConnectWise and LabTech Software a plus, but not required.